30 DAYS RETURN POLICY
If you are not 100% happy with your order you can use our 30 days return policy. You then get a full refund except for the fees below:
• Blankets and Door mats - €15, £15, 100 DKK, 19 CHF, 190 NOK per item returned
• Rugs up to the size 200x300 cm - €25, £25, 190 DKK, 29 CHF, 290 NOK per rug returned
• Rugs larger than 200x300 cm - €39, £39, 290 DKK, 49 CHF, 490 NOK per rug returned
To return an order just contact us and we will book the return for you. Once the product has arrived to us, in the same condition it was sent, you will get a refund for your order.
If a rug is faulty you will never have to pay any return fees. We will then send a replacement rug completely free of charge. Unfortunately we can not offer packaging service for returning a product.
Returns must be made from the same country as the delivery address for you order.
For custom orders that have been placed, we cannot accept returns or cancellations.
NOTE: Remember to keep the original packaging in case you want to use our return policy. Samples are not possible to return. Return fees apply on exchanges as well.