FAQ
HOW DO I ORDER SAMPLES?
See it, and feel it, in your own home. The sample offers a glimpse of the full size rug, allowing you to feel the texture, admire the color, and envision the design in your space. Every sample is a unique piece cut in 20x20 cm from the rug and the pattern included will vary.
Samples can be ordered directly off our website on the product page of the rug you are interested in. Samples are not possible to return.
DOES MY RUG NEED A PAD UNDERNEATH?
While a rug pad may not be an absolute necessity, it is highly recommended for certain floor or rug styles to enhance both functionality and comfort.
Our Non Slip pad is designed to provide unbeatable grip and prevents slippage for any of our rug styles. The Cushy pad adds extra cushioning while preventing any shifting or wrinkling in Flatweave and Jute rugs.
WHEN IS THE RUG I WANT COMING BACK IN STOCK?
If our site indicated the rug is sold out then it will be around 3 months before this rug is back in stock. The best way to stay up to date on when a rug will be restocked is to sign up for the waitlist on a rug. You will be notified as soon as the rug is available for pre-order.
DO YOU HAVE A SHOWROOM?
Visit our flagship stores
New York
6 Greene Street
NY 10013
Stockholm
Birger Jarlsgatan 58
114 29 Stockholm
Open for walk-ins and appointments. Read more about our stores and opening hours here.