FAQ

Free Europe delivery. Standard delivery time is 3-6 business days. All orders are delivered to you with FedEx, UPS or DHL.

Switzerland - Prices are excluding VAT. Local VAT is paid by you the customer when your order arrives in your country instead. Custom fees may apply and are paid by the customer.

South Korea - Standard delivery time is 10 business days. Prices are excluding VAT & Customs Duties. Local VAT & Customs Duties are paid by the customer when your order arrives in your country instead. Custom fees may apply and are paid by the customer.

For Iceland, Svalbard, Greenland, Faroe Islands and Madeira please contact us to receive a quote and delivery time. Shipments to these locations do not qualify for free shipping.

Cyprus - Shipments to Cyprus do not qualify for free shipping for rugs larger than 300x400 cm. Please contact us to receive a quote and delivery time.

Remote locations - For remote locations that are not within our freight partners route we reserve the right to contact the customer before the order is sent and quote the shipping. Shipments to these locations do not qualify for free shipping and can have a slight increase in delivery time.

Australia - Unfortunately at this point in time we do not offer shipping to Australia.

Very rarely a rug will get damaged during transport. When your order is delivered, if there is visible damage to the packaging or boxes, please refuse the delivery and note the damage on the form from the delivery company and notify us immediately. We will send you a new product.

When your order has been dispatched, you will receive an email with the tracking details so you can follow the status of your delivery.