FAQ
HOW DO I RETURN MY ORDER?
If you're not completely satisfied, our 30-day return policy applies—excluding custom rugs and curtains. You then get a full refund except for the fees below:
• Rugs up to the size 200x300 cm - €25, £25, 190 DKK, 29 CHF, 290 NOK per rug returned
• Rugs larger than 200x300 cm - €69, £69, 590 SEK, 590 DKK, 79 CHF, 790 NOK per rug returned
• Curtain Track and Rod - €15, £15, 100 DKK, 19 CHF, 190 NOK per item returned
• Rug pads - €9, £9, 70 DKK, 9 CHF, 90 NOK per rug pad returned*
*If the rug pad is returned together with a rug, only the return fee for the rug will be deducted.
As all custom orders, including made-to-measure curtains, are sewn to match your desired length, we cannot accept any returns or cancellations.
To return an order just contact us and we will book the return for you. Once the product has arrived to us, in the same condition it was sent, you will get a refund for your order.
If a rug is faulty you will never have to pay any return fees. We will then send a replacement rug completely free of charge. Unfortunately we can not offer packaging service for returning a product.
Returns must be made from the same country as the delivery address for you order.
NOTE: Remember to keep the original packaging in case you want to use our return policy. Samples are not possible to return.
RETURN CONDITIONS
As all custom orders, including made-to-measure curtains, are sewn to match your desired length, we cannot accept any returns or cancellations.
To return an order just contact us and we will book the return for you. Once the product has arrived to us, in the same condition it was sent, you will get a refund for your order.
If a rug is faulty you will never have to pay any return fees. We will then send a replacement rug completely free of charge. Unfortunately we can not offer packaging service for returning a product.
Returns must be made from the same country as the delivery address for you order.
NOTE: Remember to keep the original packaging in case you want to use our return policy. Samples are not possible to return.
HOW DO I RETURN A FAULTY ITEM?
If a rug is faulty you will never have to pay any return fees. We will then send a replacement rug completely free of charge. Unfortunately we can not offer packaging service for returning a product.
To return an order just contact us and we will book the return for you. Once the product has arrived to us, in the same condition it was sent, you will get a refund for your order.
CAN I RETURN A CUSTOM ORDER?
As all custom orders, including made-to-measure curtains, are sewn to match your desired length, we cannot accept any returns or cancellations.
CAN I RETURN A SAMPLE?
Samples are not possible to return.