Because we care

UNPACK WHEN DELIVERED

Unpack the rug soon after delivery to minimise creases or pressure marks from folding or rolling. Allow it to air out naturally by opening windows and letting the natural fibers breathe.

VACUUMING

Vacuum regularly, but gently. Use a low-power setting with a flat nozzle attachment. Avoid over-vacuuming, as excessive friction can wear down the fibers over time.

Vacuum on low-power and use the flat nozzle attachment, or setting. Too much power or the wrong vacuum attachments can damage the rug. Do not use a vacuum with a brush, a rotating motor-head or anything that can pull and damage the yarn.

RUG PADS

Add a rug pad to keep your rug in place while protecting your floors. It improves grip, adds comfort, and helps extend the life of your rug. Before use, we recommend allowing your rug pad to air out in a ventilated space so it can settle naturally into your home.


If you don’t already have one, we recommend our rug pads, designed to pair seamlessly with our rugs.

Digital drawing of vacuum instructions. It says DO NOT next to the vacuum head with bristles, and DO next to the vacuum head without bristles.

STAINS

Attend to stains immediately.

Never use harsh chemicals. Avoid bleach, or alkaline household products as they will discolor or damage the fibers.

Avoid rubbing the stains, and be careful not to use too much water.

Dry stains: We recommend scraping with a blunt object like a tablespoon and then vacuum clean the remains. Be careful to not damage the rug fibers.

Wet stains: Absorb as much as possible with a dry paper towel. If needed, dab lightly with a clean undyed cloth, colorless detergent (soap or laundry detergent), and lukewarm water. Be careful not to wet the rug too much, as this can cause the rug to shrink and lose its shape. Never rub the stain, as that can make it worse and damage the fibers.

Use a professional carpet cleaning company if needed.

SHEDDING

Rugs made from natural fibers using traditional handmade techniques may shed slightly the first six months. This will lessen over time.

SPROUTING

If a single tuft extends beyond the rug's surface, simply cut it off. Do not pull it.

SUN EXPOSURE

We recommend that you rotate your rug once in a while to get sunlight and wear on the rug more evenly over time.

PRESSURE MARKS

Heavy furniture can leave permanent pressure marks.