FAQ

HOW DO YOU SHIP MY ORDER?

All of our shipping partners will deliver to the front door of the building, or for smaller packages, to the closest pick up station. The shipping does not include delivery inside your home, unpacking or installation.

Oversized Rugs
Rugs in the size 300x400 cm and 350x450 cm can sometimes have a few days extra delivery time because of their large dimensions.

Custom Sized Rugs
The lead time for custom sized rugs varies depending on the rug style. Please note, while we aim for the lead time stated at checkout, this is subject to availability. We are committed to crafting your custom sized rug with precision and care.

WHAT IS THE DELIVERY TIME FOR PRE-ORDERS?

Our rugs are handmade in small batches and only a few in each size are available. When we don't have a rug in stock but have a new confirmed delivery arriving, the rug will be available for pre-order. Rugs available for pre-order will show the estimated delivery time next to the rug size on the product page.

MY ORDER IS DELAYED

Nordic Knots does not offer any compensation in case of delayed deliveries. The delivery times are only estimates.