When your order has been dispatched, you will receive an email with the tracking details so you can follow the status of your delivery.

FedEx & UPS
All rugs are shipped to your door with FedEx or UPS except for the oversized rugs below that need Freight Delivery.

Freight Delivery
Rugs in the size 9x12 to 12x15 in All Hands, Archipelago, Big Buds, Climbing Vine, Connection, Dunes, Face, Family, Folding Ribbon, Garden Maze, Grand, Grid, Jute, Loops, Lux, Maze, Modern, Monolith, Nomad, Norr Mälarstrand, Park, River, Simple Object, Boho in size 12x15 are sent with Freight Delivery because of their size and weight.

Freight Delivery might take a few days more as an appointment needs to be scheduled to be delivered when you are home.

All of our shipping partners will deliver to the front door of the building or lobby/package room. The shipping does not include delivery inside your home, unpacking or installation.

Custom Sized Rugs
Custom sized rugs have a standard delivery time of 10-12 weeks. Please note, while we aim for a 10-12 week lead time, this is subject to availability. We are committed to crafting your customized rug with precision and care.