FAQ

HOW DO YOU SHIP MY ORDER?

FedEx & UPS
All rugs are shipped to your door with FedEx or UPS except for the oversized rugs below that need Freight Delivery.

Freight Delivery
Rugs in the size 9x12 to 12x15 in All Hands, Archipelago, Big Buds, Climbing Vine, Connection, Dunes, Face, Family, Folding Ribbon, Garden Maze, Grand, Grid, Jute, Loops, Lux, Maze, Modern, Monolith, Nomad, Norr Mälarstrand, Park, River, Simple Object, Boho in size 12x15 are sent with Freight Delivery because of their size and weight.

Freight Delivery might take a few days more as an appointment needs to be scheduled to be delivered when you are home.

All of our shipping partners will deliver to the front door of the building or lobby/package room. The shipping does not include delivery inside your home, unpacking or installation.

Custom Sized Rugs
The lead time for custom sized rugs varies depending on the rug style. Please note, while we aim for the lead time stated at checkout, this is subject to availability. We are committed to crafting your custom sized rug with precision and care.

WHAT IS THE DELIVERY TIME FOR PRE-ORDERS?

Our rugs are handmade in small batches and only a few in each size are available. When we don't have a rug in stock but have a new confirmed delivery arriving, the rug will be available for pre-order. Rugs available for pre-order will show the estimated delivery time next to the rug size on the product page.

MY ORDER IS DELAYED

Nordic Knots does not offer any compensation in case of delayed deliveries. The delivery times are only estimates.