FAQ

If you are not 100% happy with your order you can use our 30 days return policy. You then get a full refund except for the fees below:


• Rugs up to the size 8'x10' - $39 per rug returned
• Rugs 9'x12', 10'x14' and 12'x15' - $99 per rug returned
• Curtain Track and Rod -$19 per item returned
• Rug pads - $9 per returned rug pad*

As all curtains are made to measure and sewn to match your desired length, we cannot accept any returns or cancellations for curtains.

For custom orders that have been placed, we cannot accept returns or cancellations.

*If the rug pad is returned together with a rug, only the return fee for the rug will be deducted

To return an order just contact us and we will book the return for you. Once the product has arrived to us, in the same condition it was sent, you will get a refund for your order.

If a rug is faulty you will never have to pay any return fees. We will then send a replacement rug completely free of charge. Unfortunately we can not offer packaging service for returning a product.

Returns must be made from the same country as the delivery address for you order.

For custom orders that have been placed, we cannot accept returns or cancellations.

NOTE: Remember to keep the original packaging in case you want to use our return policy. Samples are not possible to return.

Returns must be made from the same country as the delivery address for you order.

As all curtains are made to measure and sewn to match your desired length, we cannot accept any returns or cancellations for curtains.

For custom orders that have been placed, we cannot accept returns or cancellations.

NOTE: Remember to keep the original packaging in case you want to use our return policy. Samples are not possible to return.

To return an order just contact us and we will book the return for you. Once the product has arrived to us, in the same condition it was sent, you will get a refund for your order.

If a rug is faulty you will never have to pay any return fees. We will then send a replacement rug completely free of charge. Unfortunately we can not offer packaging service for returning a product.

To return an order just contact us and we will book the return for you. Once the product has arrived to us, in the same condition it was sent, you will get a refund for your order.

For custom orders that have been placed, we cannot accept returns or cancellations.

Samples are not possible to return.