FAQ

If you're not completely satisfied, our 30-day return policy applies—excluding custom rugs and curtains. You then get a full refund except for the fees below:

• Rugs up to the size 8'x10' - $39 per rug returned
• Rugs 9'x12', 10'x14' and 12'x15' - $99 per rug returned
• Curtain Track and Rod -$19 per item returned
• Rug pads - $9 per returned rug pad*

*If the rug pad is returned together with a rug, only the return fee for the rug will be deducted.

As all custom orders, including made-to-measure curtains, are sewn to match your desired length, we cannot accept any returns or cancellations.

To return an order just contact us and we will book the return for you. Once the product has arrived to us, in the same condition it was sent, you will get a refund for your order.

If a rug is faulty you will never have to pay any return fees. We will then send a replacement rug completely free of charge. Unfortunately we can not offer packaging service for returning a product.

Returns must be made from the same country as the delivery address for you order.

NOTE: Remember to keep the original packaging in case you want to use our return policy. Samples are not possible to return.

As all custom orders, including made-to-measure curtains, are sewn to match your desired length, we cannot accept any returns or cancellations.

To return an order just contact us and we will book the return for you. Once the product has arrived to us, in the same condition it was sent, you will get a refund for your order.

If a rug is faulty you will never have to pay any return fees. We will then send a replacement rug completely free of charge. Unfortunately we can not offer packaging service for returning a product.

Returns must be made from the same country as the delivery address for you order.

NOTE: Remember to keep the original packaging in case you want to use our return policy. Samples are not possible to return.