FAQ

Free delivery in the continental USA. Standard delivery time is 3-6 business days. Rugs are shipped from our warehouse in Georgia and delivered to your front door by FedEx, UPS, or Freight Delivery. Curtains are delivered to your front door by UPS or USPS.

For in-stock rugs sized 9x12 to 12x15, delivery takes 8-15 business days. Due to their size and weight, these rugs require scheduling a delivery appointment to ensure they arrive when you’re home.

For orders to Canada please contact our support at hello@nordicknots.com for a quote.

Remote locations - For remote locations that are not within our freight partners route we reserve the right to contact the customer before the order is sent and quote the shipping. Shipments to these locations do not qualify for free shipping and can have a slight increase in delivery time.

Deliveries to Alaska, Hawaii, Puerto Rico and US Territories do not qualify for free shipping. Please contact us to receive a quote and delivery time.

Australia - Unfortunately at this point in time we do not offer shipping to these countries.

Canada - For orders to Canada please contact our support at hello@nordicknots.com for a quote.

Very rarely a curtain will get damaged during transport. When your order is delivered, if there is visible damage to the packaging or boxes, please refuse the delivery and note the damage on the form from the delivery company and notify us immediately. We will send you a new product.

When your order has been dispatched, you will receive an email with the tracking details so you can follow the status of your delivery.