FAQ

We offer free standard shipping within the continental United States.

For select products, we also provide Expedited Delivery and White Glove Delivery for an additional fee. For more details, please refer to the Shipping Times and Options section.

For orders shipping to Canada, please contact our support team at hello@nordicknots.com to receive a shipping quote.

In-stock items typically ship within one to two business days unless stated otherwise on the product page. For the most up-to-date availability and estimated shipping times, we recommend checking the specific product page before placing an order.

Orders may be shipped in multiple boxes and could arrive on different dates, depending on stock availability and warehouse location. Rugs are shipped from our warehouse in Georgia, while curtains are shipped from our warehouse in North Carolina.

Standard Delivery:

Standard delivery is free for all orders within the U.S. and generally takes between 3 to 6 business days. However, larger items may take up to 15 business days due to their size and handling requirements.

Expedited Delivery:

Expedited delivery is available for rugs and rug pads at an additional cost. Expedited delivery takes between 1-3 business days and can be selected at checkout, with fees calculated based on the items in your cart. Please note that rugs larger than 8’x10’ are not eligible for expedited shipping.

White Glove Delivery:

White Glove delivery available for all rugs and rug pads at an additional charge. This service includes delivery to your room of choice, up to two flights of stairs, as well as light assembly and removal of packaging debris. To ensure a smooth delivery process, please make sure the space is clear and accessible, as our delivery professionals are unable to move existing furniture. We kindly ask that you inspect your item at the time of delivery.

Remote locations - For remote locations that are not within our freight partners route we reserve the right to contact the customer before the order is sent and quote the shipping. Shipments to these locations do not qualify for free shipping and can have a slight increase in delivery time.

Deliveries to Alaska, Hawaii, Puerto Rico and US Territories do not qualify for free shipping. Please contact us to receive a quote and delivery time.

Australia - Unfortunately at this point in time we do not offer shipping to these countries.

Canada - For orders to Canada please contact our support at hello@nordicknots.com for a quote.

Very rarely a curtain will get damaged during transport. When your order is delivered, if there is visible damage to the packaging or boxes, please refuse the delivery and note the damage on the form from the delivery company and notify us immediately. We will send you a new product.

When your order has been dispatched, you will receive an email with the tracking details so you can follow the status of your delivery.