Shipping & Returns

SHIPPING COSTS

We offer free standard shipping within the continental United States.

For select products, we also provide Expedited Delivery and White Glove Delivery for an additional fee. For more details, please refer to the Shipping Times and Options section.

For orders shipping to Canada, please contact our support team at hello@nordicknots.com to receive a shipping quote.

SHIPPING TIMES AND OPTIONS

In-stock items typically ship within one to two business days unless stated otherwise on the product page. For the most up-to-date availability and estimated shipping times, we recommend checking the specific product page before placing an order.

Orders may be shipped in multiple boxes and could arrive on different dates, depending on stock availability and warehouse location. Rugs are shipped from our warehouse in Georgia, while curtains are shipped from our warehouse in North Carolina.

Standard Delivery:

Standard delivery is free for all orders within the U.S. and generally takes between 3 to 6 business days. However, larger items may take up to 15 business days due to their size and handling requirements.

Expedited Delivery:

Expedited delivery is available for rugs and rug pads at an additional cost. Expedited delivery takes between 1-3 business days and can be selected at checkout, with fees calculated based on the items in your cart. Please note that rugs larger than 8’x10’ are not eligible for expedited shipping.

White Glove Delivery:

White Glove delivery available for all rugs and rug pads at an additional charge. This service includes delivery to your room of choice, up to two flights of stairs, as well as light assembly and removal of packaging debris. To ensure a smooth delivery process, please make sure the space is clear and accessible, as our delivery professionals are unable to move existing furniture. We kindly ask that you inspect your item at the time of delivery.

30 DAYS RETURN POLICY

If you're not completely satisfied, our 30-day return policy applies—excluding custom rugs and curtains. You then get a full refund except for the fees below:

• Rugs up to the size 8'x10' - $39 per rug returned
• Rugs 9'x12', 10'x14' and 12'x15' - $99 per rug returned
• Curtain Track and Rod -$19 per item returned
• Rug pads - $9 per returned rug pad*

*If the rug pad is returned together with a rug, only the return fee for the rug will be deducted.

As all custom orders, including made-to-measure curtains, are sewn to match your desired length, we cannot accept any returns or cancellations.

To return an order just contact us and we will book the return for you. Once the product has arrived to us, in the same condition it was sent, you will get a refund for your order.

If a rug is faulty you will never have to pay any return fees. We will then send a replacement rug completely free of charge. Unfortunately we can not offer packaging service for returning a product.

Returns must be made from the same country as the delivery address for you order.

NOTE: Remember to keep the original packaging in case you want to use our return policy. Samples are not possible to return.