Shipping & Returns

FREE SHIPPING

Free Europe delivery. Standard delivery time is 3-6 business days.
All orders are delivered to you with FedEx, UPS or DHL.

Switzerland - Prices are excluding VAT. Local VAT is paid by you the customer when your order arrives in your country instead. Custom fees may apply and are paid by the customer.

South Korea - Prices are excluding VAT & Customs Duties. Local VAT & Customs Duties are paid by the customer when your order arrives in your country instead. Custom fees may apply and are paid by the customer.

30 DAYS RETURN POLICY

If you are not 100% happy with your order you can use our 30 days return policy. You then get a full refund except for the fees below:

• Rugs up to the size 200x300 cm - €25, £25, 190 DKK, 29 CHF, 290 NOK per rug returned
• Rugs larger than 200x300 cm - €69, £69, 590 DKK, 79 CHF, 790 NOK per rug returned
• Curtain Track and Rod - €15, £15, 100 DKK, 19 CHF, 190 NOK per item returned
• Rug pads - €9, £9, 70 DKK, 9 CHF, 90 NOK per rug pad returned*
• *If the rug pad is returned together with a rug, only the return fee for the rug will be deducted.

For custom orders that have been placed, we cannot accept returns or cancellations.

As all curtains are made to measure and sewn to match your desired length, we cannot accept any returns or cancellations for curtains.

To return an order just contact us and we will book the return for you. Once the product has arrived to us, in the same condition it was sent, you will get a refund for your order.

If a rug is faulty you will never have to pay any return fees. We will then send a replacement rug completely free of charge. Unfortunately we can not offer packaging service for returning a product.

Returns must be made from the same country as the delivery address for you order.

NOTE: Remember to keep the original packaging in case you want to use our return policy. Samples are not possible to return.