Terms
Shipping
United States
Free delivery in the USA. Delivers in 3-6 business days.
All USA orders are shipped from our warehouse in Connecticut and delivered to your door by FedEx or UPS.
Canada
Flat rate of $59. Delivers in 5-10 business days.
All our rugs are delivered to your door by FedEx or UPS.
We ship from USA. Canada taxes and duties are paid by the customer when receiving their order.
30 Days Return Policy
If you are not 100% happy with your order you can use our 30 days return policy. You then get a full refund except for the return fee below.
• Blankets and Door mats – $19 per item returned
• Rugs up to the size 8’x10′ – $39 per rug returned
• Rugs 9’x12′ and 10’x14′ – $69 per rug returned
To return an order just contact us and we will book the return for you. Once the product has arrived to us, in the same condition it was sent, you will get a refund for your order.
If a rug is faulty you will never have to pay any return fees. We will then send a replacement rug completely free of charge.
NOTE: Remember to keep the original packaging in case you want to use our return policy. Samples are not possible to return. Return fees apply on exchanges as well.
Prices
United States
All prices in the shop are excluding sales tax. If you live in the state of New York or Connecticut we will add sales tax at the checkout. Customers from other states are responsible of paying sales tax in their state.
Canada
All prices in the shop are excluding VAT. VAT will be paid by you the customer when your order arrives in Canada. Note that prices are shown and paid in USD.
Late Delivery
Nordic Knots does not offer any compensation in case of delayed deliveries. The delivery times are only estimates.
Shipping Restrictions
Alaska, Hawaii or Puerto Rico contact us to receive a quote and delivery time. Shipments to these locations do not qualify for free shipping.
Shipping Damages
Very rarely a rug will get damaged during transport. When your order is delivered, if there is visible damage to the packaging or boxes, please refuse the delivery and note the damage on the form from the delivery company and notify us immediately. We will send you a new product.
Custom Orders
Custom orders where rugs are specially manufactured for you are all final sale and cannot be exchanged or returned.
Rug Size & Color Variations
Each rug is woven by hand which means there might be small variations in size and color. This gives every rug the unique look and character we love.
Payment
Card payment – We accept VISA, MasterCard or American Express. No extra fees. Available in USA and Canada.
Pay in [14] days. Available in USA.
Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Available in USA.
Direct banking: Your account will be debited directly after placement of your order. Available in USA.
Direct Debit: Your account will be debited after shipment of the goods. You will be notified about the date(s) by email. Available in USA.
Klarna Privacy Policy: You can view Klarna’s privacy policy here
Cookies
We use cookies to make your site experience as good as possible. More info about cookies here.
Personal Data Policy
The personal data we collect from you is used for processing and handling your order. Nordic Knots Inc. is the data controller (see contact details below). We will never share your personal data with any third parties. We do not participate in sending so-called SPAM. As a customer you can may receive e-mails regarding your order, payment or other communication you initiated and newsletters or offers that you opted in to. You may unsubscribe from our newsletter at any time.
See our Personal Data Policy for more info.
Governing Law
All purchases and agreements shall be governed by the laws of the United States and the State of New York.
Nordic Knots Inc.
Design studio: Roslagsgatan 11, 11355, Stockholm
Operations: 66 S Tyson Avenue, Floral Park, NY 11001
hello@nordicknots.com