Terms
Shipping
United States
Free delivery in the USA. Delivers in 3-6 business days.
All rugs are delivered to your door by FedEx or UPS.
Canada
Flat rate of $59. Delivers in 5-10 business days.
All our rugs are delivered to your door by FedEx or UPS.
We ship from USA. Canada taxes and duties are paid by the customer when receiving their order.
Returns
United States
Free returns in USA within 30 days from delivery date.
Once the product has arrived to us, in the same condition it was sent, you will get a full refund for your order.
We do not offer free returns on sample orders.
For returns contact us and we will book the return for you.
Canada
Flat rate fee of $59. For returns contact us and we will book the return for you.
Prices
United States
All prices in the shop are excluding sales tax. If you live in the state of New York or Connecticut we will add sales tax at the checkout. Customers from other states are responsible of paying sales tax in their state.
Canada
All prices in the shop are excluding VAT. VAT will be paid by you the customer when your order arrives in Canada. Note that prices are shown and paid in USD.
Late Delivery
Nordic Knots does not offer any compensation in case of delayed deliveries. The delivery times are only estimates.
Shipping Restrictions
Alaska, Hawaii or Puerto Rico contact us to receive a quote and delivery time. Shipments to these locations do not qualify for free shipping.
Shipping Damages
Very rarely a rug will get damaged during transport. When your order is delivered, if there is visible damage to the packaging or boxes, please refuse the delivery and note the damage on the form from the delivery company and notify us immediately. We will send you a new product.
Custom Orders
Custom orders where a rug is specially manufactured for you are all final sale and cannot be exchanged or returned.
Rug Size & Color Variations
Each rug is woven by hand which means there might be small variations in size and color. This gives every rug the unique look and character we love.
Payment
Card payment – We accept VISA, MasterCard or American Express. No extra fees. Available in USA and Canada.
Pay in [14] days. Available in USA.
Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Available in USA.
Direct banking: Your account will be debited directly after placement of your order. Available in USA.
Direct Debit: Your account will be debited after shipment of the goods. You will be notified about the date(s) by email. Available in USA.
Klarna Privacy Policy: You can view Klarna’s privacy policy here
Cookies
We use cookies to make your site experience as good as possible. More info about cookies here.
Personal Data Policy
The personal data we collect from you is used for processing and handling your order. Nordic Knots Inc. is the data controller (see contact details below). We will never share your personal data with any third parties. We do not participate in sending so-called SPAM. As a customer you can may receive e-mails regarding your order, payment or other communication you initiated and newsletters or offers that you opted in to. You may unsubscribe from our newsletter at any time.
See our Personal Data Policy for more info.
Governing Law
All purchases and agreements shall be governed by the laws of the United States and the State of New York.
Nordic Knots Inc.
Design studio: Roslagsgatan 11, 11355, Stockholm
Operations: 280 Rector Place, 10280 NY, New York
hello@nordicknots.com