What are the shipping costs?
All USA orders are delivered free of charge.
Can I return an order?
If you are not 100% happy with your order you can use our 30 days return policy. You then get a full refund except for the fees below:
• Blankets and Door mats – $19 per item returned
• Rugs up to the size 8’x10′ – $39 per rug returned
• Rugs 9’x12′ and 10’x14′ – $69 per rug returned
If you are uncertain of the color or material of the rug we recommend ordering a sample first.
To return an order just contact us and we will book the return for you. Once the product has arrived to us, in the same condition it was sent, you will get a refund for your order.
NOTE: Remember to keep the original packaging in case you want to use our return policy. Samples are not possible to return.
How do I order samples?
Samples can be ordered directly off our website. On the product page of the rug you are interested in, there is bulleted information about the rug. The last bullet of information is a link to order the sample.
How do I clean my rug?
For best care of your rug, use the flat nozzle attachment, or setting, of your vacuum to avoid pulling the yarn and damaging it. Do not vacuum using a brush nozzle or rotating brush.
For stains, absorb as much of it with a paper towel. Then take a white cloth or towel and if needed a drop of soap or colorless detergent with lukewarm water. Finish with clean water and absorb with unbleached paper towel. For tougher stains contact your local rug cleaning professional.
Does my rug need a pad underneath?
The rug pad depends on your floor and furniture. If you don’t have a slippery floor and have some furniture on the rug you might not need a rug pad. We do not yet sell rug pads ourselves, though our rugs work with most rug pads.
When is the rug I want coming back in stock?
If our site indicated the rug is sold out then it will be around 3 months before this rug is back in stock. The best way to stay up to date on when a rug will be restocked is to sign up for the waitlist on a rug. You will be notified as soon as the rug is available for pre-order.
Do you have a showroom?
We do not yet have a showroom. We do offer samples you can order off the site as well as free shipping/free returns if a rug does not work out for you.
How long will my rug last?
Our rugs are made to last, the timeless design is part of our philosophy. We value great quality materials over fast trends.. But of course a rugs lifespan also depends on how you use it and how much traffic it is exposed to. In a home environment, do not be surprised if it gets passed down in generations.
What types of payment do you accept?
We accept VISA, MasterCard or American Express. No extra fees. For all payment options see our terms.