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E-commerce Consumer Experience Specialist

Nordic Knots is a fast-growing digitally native Scandinavian interior design brand with USA as the major market. Nordic Knots was founded in New York in 2016 on the Scandinavian tradition of functional design with a minimalist aesthetic. We use only high-quality materials and ethical production practices to create great rugs that last. We know it sounds simple, but we know it’s not easy to find rugs that look right, feel right, and are made right. Today the head office is located at Tegnergatan in central Stockholm. We have a constantly growing team in both Stockholm and New York.

What we offer

We are a young and driven team with high ambitions. We have an open-minded culture where all new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.

Join the Nordic Knots team in Stockholm

Nordic Knots is looking for an E-commerce Consumer Experience Specialist to join our team in Stockholm. We are looking for an action-oriented and curious person with strong e-commerce and consumer experience knowledge. We highly value a genuine passion for growing businesses and creating results.

The Role

As an E-commerce Consumer Experience Specialist at Nordic Knots you will be involved in all aspects of our online business, both strategically and operationally. You will play a vital part in securing future growth by optimizing conversion and retention through next-level consumer experience. The role reports to the Creative Director & Co-founder.

Your main responsibilities will be to

  • Grow conversion on site by developing and optimizing the full consumer journey for a best-in-class consumer experience
  • Drive and implement site development improvements through A/B testing and data analysis
  • Drive development projects connected to consumer experiences such as new payment methods, new return processes, or product recommendations
  • Continuously improve site experience by eliminating friction and pain points
  • Create and own the e-commerce marketing calendar, defining which campaigns to be promoted and when
  • Continuously improve merchandizing on site in line with business goals and marketing strategies
  • Oversee and run the daily e-commerce operations, including updating content on the landing page and secure up-to-date product information content in all languages
  • Compile regular reports on KPI performance and analyze data to identify trends and growth opportunities
  • Drive the CRM strategy by analyzing and growing sales through the existing consumer base
  • Develop strong collaborative relationships with external agencies

Your profile

  • Relevant degree in e-commerce and/or marketing
  • 1-3 years of relevant work experience in similar roles
  • Hands-on experience with e-com platforms and CMS
  • Experience with online marketing tools such as Google Analytics and Mailchimp/Klaviyo
  • Experience with online retail businesses or working in a start-up environment is a big plus

About you

  • Enjoy initiating ideas and improvement opportunities
  • Great at converting ideas into actions
  • A good sense for brand building and market trends
  • Highly commercial and data-driven
  • Self-going and structured
  • High attention to details
  • Fluent in English

Is this you? Apply through the link below, we interview on a rolling basis.

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