Online D2C Sales Specialist
Nordic Knots is an interior design brand specialising in premium rugs and textiles rooted in Scandinavian aesthetics. We create timeless, aspirational products and experiences designed to elevate modern living. As we continue to grow, we are expanding our online team and seeking individuals with interior design backgrounds who are passionate about delivering exceptional online-line customer experiences.
As an Online D2C Sales Spcecialist, you are passionate about design, highly organized, customer-focused, and self-motivated. This is a dynamic role where you will be instrumental in driving sales, providing expert client consultation, and ensuring efficient, end-to-end operational flow.
The ideal candidate thrives in a varied and engaging environment, possesses meticulous attention to detail, and is prepared to fully commit to the continued success of our site. An interior-design background or prior category-specific retail experience in home textiles, especially rugs, curtains is highly valued.
Key Responsibilities
Strategic Clienteling & Retention
Proactive Outreach: Initiate personalised communication with the top-tier segment to drive repeat sales, utilising the Business Central (BC) Customer Dashboard to identify timing and preference signals.
Relationship Management: Develop a portfolio of high-value residential and "Independent" archetypes, acting as their dedicated point of contact within the brand.
Problem Pre-emption: Identify potential delivery or production delays ahead of time, providing proactive resolutions before they escalate into service issues.
Pre-Sales & Digital Conversion
Consultative Selling: Guide online clients through the awareness and evaluation stages of their journey, providing expert advice on rug textures, traffic suitability, and color theory.
Cross-Functional Support: Provide high-level assistance to the Ecommerce & CX Specialist during extreme volume spikes to maintain brand-wide SLA integrity.
Core Competencies & Mindset
Sales-Forward Architect: A natural closer who sees every "pre-sale" inquiry as an opportunity to build a long-term commercial relationship.
Project Multitasker: Capable of managing complex design projects for multiple clients across various communication channels simultaneously.
Empathetic Designer: Ability to empathise with a client's aesthetic vision and lifestyle needs (pets, high traffic, light) to suggest the perfect textile solution.
Strategic Thinker: Comfortable raising operational risks or commercial anomalies to the Customer Success Director to drive systemic improvements.
Acts in line with NK’s values, culture, self-leadership, and sense of responsibility.
Nordic Knots
Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home – framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a constantly growing team in both Sweden and the USA.
What we offer
We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.
At Nordic Knots we stand for a diverse and inclusive workforce. We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team.