Senior Store & Sales Manager – New York

Nordic Knots is looking for a Senior Store and Sales Manager to be responsible for operating the first US based store and leading the store team to secure a best-in-class customer experience for both end customers and our network of professional interior designers. You will work closely with Nordic Knots PRO network as well as our retail customers providing excellent service and building long-term relationships. Working in the store means driving business in all aspects from sales to brand building. The role reports to our co-founder.

Your main responsibilities will be to

  • Deliver excellent customer experience and build and maintain long-term relationships with our customers
  • Secure that we reach and exceed our sales and performance targets
  • Develop and implement store strategies and policies
  • Plan and lead all operations in the store, including store staff scheduling
  • Manage stock levels and replenishment
  • Lead the store’s Visual Merchandising
  • Manage in-store events
  • Lead and continue to build a strong customer centric driven culture

Your Profile & Qualifications

  • A strong team leader with minimum 2 years experience in store management within premium retail
  • A strong network within the premium design or fashion space and experience in leveraging it for brand and awareness building as well as sales
  • Experience working in an omnichannel environment
  • Experience with Customer Relationship Management (CRM) systems
  • Strong entrepreneurial spirit with a go-getter attitude
  • A true passion for interior design and creating beautiful spaces
  • Fluent in spoken and written English

What we offer
We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where all new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.

Nordic Knots

Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund and is a fast-growing direct-to-consumer Scandinavian interior design brand with USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles with the belief that it can transform a house into a harmonious home – framing the most beautifully curated lives.

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